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Outstanding Customer Service Recognised at Estate Agent Awards
18Apr2011
Bell Ingram’s Oban office was presented with a bronze accolade at this year’s Estate Agent and Letting Agents Awards (ESTAS) in London on Friday 15 April.
The Oban team had been nominated in the Top 10 Estate Agent in Scotland category and Steven Hornby, property manager for the Oban office, accepted the award from event host Phil Spencer, presenter of Channel 4’s Location, Location, Location.
Steven said: “This award is a fantastic achievement for the team especially as it’s the first year that we have entered.
“Client focus is extremely important to us and the hard work put in by all has really paid off – this is a great way to demonstrate how good we really are. We know our clients have a choice and we are humbled that they have voted us one of the best in the country.
“We strive to maintain and improve the high level of service that we offer all our clients and we hope we can repeat this success at the awards next year.”
The ESTAS – now in its eight year – is the largest and longest running awards in the industry that determine the best estate agents in the country through research carried out amongst customers.
More than 26,000 questionnaires were completed by customers for the 2011 awards.
Jackie Moore, residential lettings manager for the Oban office, competed for the title of Highly Commended after being nominated for Letting Agent of the Year at last year’s awards.
Established in 1899, Bell Ingram is a multi-disciplined firm of chartered surveyors, forestry managers, estate agents, architects, building surveyors and energy specialists. With more than 130 professional staff across 11 UK offices they provide local knowledge with national coverage.